Responsibilties of Help Desk Analyst

how much does a help desk analyst make Responsible for IT Industry:

The professional trained to answer customer requests, answer questions and provide assistance through these channels is called a help desk analyst. They are often employees from different areas, with the most diverse work histories and different experiences.

The only rule that is repeated in all companies is that these agents, as they are often called, aim to always work to clarify the doubts of customers , assist them in the difficulties they may have and educate them about the best use of product or service.

Let's understand, once and for all, what a support analyst does
so that there is no confusion with any other position.

Initially, it is worth saying that it is important that an IT analyst has a background in Information Systems, Science or Computer Engineering or Computer Network.

These are the higher education courses that transmit the technical knowledge necessary for the support analyst to perform his duties, however there are also technical courses that offer the same background, such as Computer Technician.

To understand more about what a support analyst does , let's
think about the roles and responsibilities that an analyst has.

In summary, the support analyst is responsible for the IT infrastructure , that is, it is his responsibility to ensure that the company's IT environment works fully and securely .